The issue-tracking process begins when a new issue is added to the ExtraView database. Like all screens in ExtraView, the Add Issue screen is highly configurable. All fields and other elements on the form are all configured by the administrator. Likewise, the business rules that are followed to validate data and ensure that your company's processes are followed are also configured by the administrator.

To Add a New Issue:

  1. Click the Add button on the ExtraView navigation bar.
  2. The Add button may have a list of entries that signify the different business areas of ExtraView. Each business area is a separate workflow or tracking solution within ExtraView and each separate workflow typically has separate fields on the screen, and will have a separate process to other business areas within your database.
  3. On the ExtraView Add Issue screen below, enter information in the various fields as appropriate, and then click the Submit button.
  4. Note that tabs or buttons in the middle of the screen provide access to other fields within the same tracking application.  When you click on one of these tabs or buttons different fields will appear on the screen to replace the fields beneath the current tab or button
  5. To disable automatic email generation, de-select the Generate Email box. Select the name of a desired "one-time" automatic email recipient in the CC Email field. Click the mailing list link icon to see the list of all current email recipients.
  6. If you want to include yourself on an interest list for the issue, so you receive notification each time the issue is updated, check the Include self on interest list button.

Reference

Additional information: http://docs.extraview.com/extraview-23/end-user-guide/managing-issues/adding-issue

 


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